Terms of service
Updated November 2026
Using SubtitlePop
SubtitlePop creates captions and subtitle files from media you upload, and can export videos with captions burned in. You must have the right to use the media you upload. Don’t upload content that is illegal, infringes someone else’s rights, or that you don’t have permission to process.
Your content
You keep all rights to your media and your captions. We process your audio to produce captions and, when you export a video, your video to burn them in. Exported videos are deleted after 7 days; uploaded source videos are deleted when the export finishes. See the privacy policy.
Accounts and fair use
Free minutes are for one account per person. We may limit or close accounts used to get around plan limits or that put an unreasonable load on the service.
Plans, billing and cancellation
SubtitlePop sells monthly plans (Starter and Pro) and one-time minute packs; current prices and limits are on the pricing page. By subscribing to a monthly plan you authorise a recurring charge for the plan price each month until you cancel. A minute pack is a single charge authorised at checkout. Prices are shown before you pay; taxes may be added depending on where you live.
You can cancel a monthly plan at any time from your account page or by writing to support@subtitlepop.com. Cancelling stops the next charge, and the plan stays active until the end of the period you have paid for. Plan minutes reset at the start of each billing period and do not carry over. Pack minutes do not expire and stay on your account after a plan is cancelled. Free monthly minutes are used first, then plan minutes, then pack minutes. Translating captions with the subtitle translator is paid from the same minutes, at about half of the video’s speaking time for each language; a translation that fails is not charged.
You can upgrade from the pricing page. An upgrade starts immediately: the unused part of the current period is credited against the new plan’s price, a new billing period begins that day, and the new plan’s minutes replace the old plan’s. To move to a lower plan, cancel the current plan and choose the new one when the paid period ends.
Refunds
Monthly plans. A first-time subscriber can ask for a full refund within 7 days of the first payment, provided none of the plan’s minutes have been used. Renewal payments are not refunded for a period that has already started; cancel before the renewal date to avoid the next charge. A duplicate or mistaken charge is refunded in full.
Minute packs. A pack is refunded in full within 7 days of purchase if none of its minutes have been used. Minutes that have been used are not refundable.
Failed jobs and faults. Minutes are charged only for audio that was transcribed; a transcription that fails is not charged. If a paid export or transcription is unusable because of a fault on our side, write to us and we will return the minutes or refund the payment.
How to request a refund. Email support@subtitlepop.com from the email address on your account, with the date of the payment. We reply within 2 business days. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank or card issuer. When a payment is refunded, the plan or the minutes it bought are removed from the account.
Accuracy
Automatic transcription can make mistakes. Check your captions before publishing; the editor lets you correct every word.
Availability
We work to keep SubtitlePop running, but the service is provided as is, without guarantees of uninterrupted availability. To the extent the law allows, our liability is limited to the amount you paid us in the 12 months before a claim.
Changes
We may update these terms; the date above shows the latest version. Continued use after a change means you accept the updated terms.